Warranty Policy

At New Vision, we are committed to providing our customers with high-quality products and exceptional service. We understand the importance of ensuring that our customers have a positive experience with our HDMI, DP, Patch Cable, Audio Cable, USB Cable, and chip-containing products. That's why we offer a comprehensive warranty policy to give you peace of mind.

l HDMI, DP, and Patch Cable Products:

Warranty Period: 3 years from the date of product receipt.

Coverage: In the unlikely event of aperformance failure within this timeframe, customers have the option to choose between a return or exchange.

l Audio Cable and USB Cable Products:

Warranty Period: 2 years from the date of product receipt.

Coverage: Should you encounter any performance issues during this period, customers can elect to return the product or request an exchange.

l Chip-Containing Products:

Warranty Period: 1 year from the date of product receipt.

Coverage: If there are any performance failures within this one-year timeframe, customers can opt for a return or exchange.

We want you to be confident in the quality and reliability of our products. This warranty is a testament to our dedication to providing you with products that meet your needs and expectations. Our commitment to customer satisfaction means that we take your concerns seriously and will promptly address any performance issues that may arise within the specified warranty periods.

Please feel free to contact our customer support team for any warranty-related inquiries or toinitiate a return or exchange process. Your satisfaction is of utmostimportance to us, and we look forward to serving you with top-notch products and support. Thank you for choosing New Vision.